Merry Christmas and Happy New Year!

solidtrust-christmas

Another year comes to a close with the very merry and joyous season of Christmas! This was a big year for us at SolidTrust Pay; we made a lot of progress with our members and added a ton of incredible new features, as well as new payment and withdrawal methods and most exciting of all, we celebrated our 10 year anniversary! We’re excited and optimistic about the future and we  can’t wait to see what the new year brings us all!

However, many people’s favourite time of year, Christmas represents a busy time indeed for us in the online payments and eCommerce industry. While most people bought their gifts for others weeks ago, we still expect a major increase in online transactions after December 25th, since people will still be sending and spending money in the holiday spirit!

With that in mind, our customer support team aims to be available through most of the holidays to answer general questions and provide merchant support. Below we will list off the days that we will be unavailable on both live chat and social media; please note that you may submit a ticket at any time and we will always respond as soon as possible!

  • December 23rd

  • December 24/25 (weekend)
  • December 26th

  • December 27th

  • December 31/January 01 (weekend)
  • January 2nd

We’ll be back in full effect on January 3rd with our feasting regrets and our new year resolutions, but one more thing!

Have you entered into our contest on Facebook for your chance to win $150 this Christmas season? We’re doing a giveaway on Facebook and all you have to do is like, share, and leave your email to enter! We’ll be drawing names on December 28th, and there are 5 chances to win!

Each winner will receive a cash prize, but they will also be given the same amount of cash to donate to a cause that they feel is worthwhile, chosen from the World Vision Catalog. Sign up now for your chance to win, and follow our Facebook page for up-to-the-minute news, as well as weekly insight into the online payment processing & eCommerce industry plus more fun contests like this one!


Office Closure for Victoria Day Holiday

Please be advised that SolidTrust Pay’s offices will be closed on Monday, May 23rd for Victoria Day. As this is a Canadian banking holiday, customers are reminded to add extra processing time for deposits, withdrawals, and e-currency exchanges; along with document review and support ticket replies.

We hope that everyone has a happy and safe long holiday weekend.

Victoria day


Holiday Office Closure-Good Friday and Easter Monday

Please be advised that SolidTrust Pay’s offices will be closed on Friday, March 25th and Monday, March 28th  for Good Friday and Easter Monday. As these are also Canadian banking holidays, customers are reminded to add extra processing time for deposits, withdrawals, e-currency exchanges, and support ticket replies.

We would like to wish all those celebrating a safe and joyful Easter!

Easter


Up Coming Holiday–Office Closed

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Please be advised that SolidTrust Pay’s office will be closed on Monday, February 15th for Family/Heritage Day (Canada) and President’s Day (US).  As this is also a bank holiday, members are reminded to add extra processing time for deposits, withdrawals, e-currency exchanges, and document processing.

We hope everyone has a wonderful long weekend.

presidents day