Customer Support Holiday ReminderPosted: December 19, 2014
Less than one week until Christmas!
SolidTrust Pay would like to remind our Members of the Holiday hours previously announced for next week. If you require one-on-one assistance, or require transactions that may be interrupted by Banking Holidays, please refer to this outline of when our Customer Service Staff will be available.
SolidTrust Pay’s Customer Support will be closed on the following dates:
Tuesday, December 23rd
Wednesday, December 24th
Thursday, December 25th *
Friday, December 26th *
Wednesday, December 31st
Thursday, January 1st *
* Indicates Bank Holiday
Although we always strive to provide withdrawals and deposits as quickly as possible, with the limited number of banking and business days through this period, requests submitted as late as December 21st, for example, may not be finalized until the first week of January (or 5 business days). As such, members are reminded to allow extra time for their transactions to be processed during this period and request their transfers early if needed.
Additionally, because this season is also a popular time for travel, we would like to remind our members to update us if they intend to leave their country of residence (to avoid being locked out of your account). Members who are TrustCard holders need not notify us, as roaming is covered by their card benefits.
Have a wonderful week!