Customer Support Holiday HoursPosted: December 17, 2013
It’s getting cold outside! Christmas Eve is but a week away, and with that we would like to advise our members of some upcoming Customer Support Closures and Banking Holidays.
SolidTrust Pay’s Customer Support will be closed on the following dates:
Tuesday, December 24th
Wednesday, December 25th *
Thursday, December 26th *
Tuesday, December 31st
Wednesday, January 1st *
* Indicates Bank Holiday
Although we always strive to provide withdrawals and deposits as quickly as possible, with the limited number of banking and business days through this period, requests submitted as late as December 21st, for example, may not be finalized until the first week of January (5 business days). As such, members are reminded to allow extra time for their transactions to be processed during this period and request their transfers early if needed.
Additionally, because this season is also a popular time for travel, we would like to remind our members to update us if they intend to leave their country of residence (to avoid being locked out of your account). Members who are TrustCard holders need not notify us, as roaming is covered by their card benefits.
From all of us here at SolidTrust Pay, we wish you happy holidays and safe travels!